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Exceptions to the Requirement

Somebody reading the Nutrition Facts table on a food product

This requirement is about providing accessible information and communications about goods, services, or facilities offered to customers, clients, and others.

The requirement does not apply to the following:

  • Products and product labels.
    Note: A store that sells DVDs for example, does not have to make its products or product labels accessible, but the store must still take into account a person’s disability when communicating with them about their products, such as verbally informing a customer with vision loss about their DVD selection.
  • Information that you do not control directly or indirectly through a contract, unless your organization is involved in education or training as defined in the regulation.
  • Information or communications that cannot be converted.