Exceptions to the Requirement
This requirement is about providing accessible information and communications about goods, services, or facilities offered to customers, clients, and others.
The requirement does not apply to the following:
- Products and product labels.
Note: A store that sells DVDs for example, does not have to make its products or product labels accessible, but the store must still take into account a person’s disability when communicating with them about their products, such as verbally informing a customer with vision loss about their DVD selection.
- Information that you do not control directly or indirectly through a contract, unless your organization is involved in education or training as defined in the regulation.
- Information or communications that cannot be converted.