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Maintenance Planning

All organizations (except small organizations) have a requirement under the Integrated Accessibility Standards Regulation for multi-year accessibility plans.

Organizations must make sure that their multi-year accessibility plans include the following:

  • Procedures for preventative and emergency maintenance of the accessible parts of their public spaces, such as frequency of inspecting sidewalks for cracks
  • Procedures for handling temporary disruptions when an accessible part of their public spaces is not useable, such as putting up a sign explaining the disruption and outlining an alternative (under the Accessibility Standard for Customer Service, all organizations are required to let the public know when their facilities or services that people with disabilities usually use are temporarily unavailable)

It is important to note that this requirement comes into effect based on an organization’s compliance timelines for the Design of Public Spaces Standard.

Refers to a private or not-for-profit organization that provides goods, services or facilities to the public or to other organizations and has one to 49 employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations.