Under the Accessibility Standard for Customer Service, organizations had to establish a customer service feedback process for receiving and responding to feedback about the manner in which they provide goods or services to people with disabilities.
Your organization may have other types of external or internal feedback processes to receive and respond to the public and/or employees. For example, an organization may gather feedback through online surveys or forms, by email, by phone, or in print.
Under the Information and Communications Standard, if your organization has feedback processes in place, you must make them accessible. This may include:
|Organization Type||Compliance By|
|Government of Ontario and Legislative Assembly||January 1, 2013|
|Large designated public sector organizations||January 1, 2014|
|Small designated public sector organizations and Large organizations||January 1, 2015|
|Small organizations (1 to 49 employees)||January 1, 2016|
Government of Ontario and Legislative Assembly must comply by January 1, 2013
Large designated public sector organizations must comply by January 1, 2014
Small designated public sector organizations, and large organizations with 50 or more employees must comply by January 1, 2015
Small organizations with 1 to 49 employees must comply by January 1, 2016