A self-service kiosk is an interactive electronic terminal, such as a point-of-sale device you use at a grocery store checkout or for fare or parking payment. People with disabilities should be able to use a self-service kiosk as independently and securely as possible.
Select the heading below for a detailed example of a barrier to accessibility in self-service kiosks:
Many organizations have self-service kiosks that use touch-screen technology, which is difficult or impossible to use for people with vision loss. This is a technical and structural barrier that can have a significant impact for people trying to make purchases independently and securely using a touch-screen kiosk. When determining what accessibility features can be included in the design or purchase of a kiosk, you may want to consider including an alternate (non-visual) way to use it, such as a tactile keyboard and audio instructions.
The Government of Ontario, the Legislative Assembly, and designated public sector organizations:
Large and small organizations:
|Organization Type||Compliance By|
|Government of Ontario and Legislative Assembly||January 1, 2012|
|Large designated public sector organizations||January 1, 2013|
|Small designated public sector organizations and Large organizations||January 1, 2014|
|Small organizations (1 to 49 employees)||January 1, 2015|
Government of Ontario and Legislative Assembly must comply by January 1, 2012
Large designated public sector organizations must comply by January 1, 2013
Small designated public sector organizations, and large organizations with 50 or more employees must comply by January 1, 2014
Small organizations with 1 to 49 employees must comply by January 1, 2015