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Self-Service Kiosks

A self-service kiosk

A self-service kiosk is an interactive electronic terminal, such as a point-of-sale device you use at a grocery store checkout or for fare or parking payment. People with disabilities should be able to use a self-service kiosk as independently and securely as possible.

Select the heading below for a detailed example of a barrier to accessibility in self-service kiosks:

An example of a barrier to accessibility:

Many organizations have self-service kiosks that use touch-screen technology, which is difficult or impossible to use for people with vision loss. This is a technical and structural barrier that can have a significant impact for people trying to make purchases independently and securely using a touch-screen kiosk. When determining what accessibility features can be included in the design or purchase of a kiosk, you may want to consider including an alternate (non-visual) way to use it, such as a tactile keyboard and audio instructions.

The Government of Ontario, the Legislative Assembly, and designated public sector organizations:

  • Must incorporate accessibility features when designing, procuring, or acquiring self-service kiosks.

Large and small organizations:

  • Shall ‘have regard’ for people with disabilities when designing, procuring, or acquiring self-service kiosks. This means organizations must consider what accessibility features they could build into their kiosks to best meet the needs of their customers and clients.

When do you need to comply?

Organization Type Compliance By
Government of Ontario and Legislative AssemblyJanuary 1, 2012
Large designated public sector organizationsJanuary 1, 2013
Small designated public sector organizations and Large organizationsJanuary 1, 2014
Small organizations (1 to 49 employees)January 1, 2015