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Who Must Be Trained and When

Who Must Be Trained and When

The following people must be trained on serving customers with disabilities:

  • all employees and volunteers (paid and unpaid, full-time, part-time and contract positions).
  • anyone involved in developing your organization’s policies (including managers, senior leaders, directors, board members and owners).
  • anyone who provides goods, services or facilities to customers on your organization’s behalf (such as external contact centres or facilities management companies).
Refers to rooms or spaces used to provide a service, such as a stadium or banquet hall. It does not refer to the physical structure of a building.opens in a new window

Training must be completed as soon as possible after an employee or volunteer joins your organization.

Training must also be provided when there are any changes to your organization’s accessible customer service policies.