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What the Accessible Customer Service Training Must Cover

This module covers these required training topics:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005
  • overview of the requirements of the Customer Service Standard
  • how to interact with people with various types of disabilities
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • what to do if a person with a disability is having difficulty accessing your organization’s goods, services or facilities

These required training topics are unique to each organization and are not covered in this module, but you need to know about:

  • your organization’s policies on providing accessible customer service
  • how to use any equipment or devices available in your organization that can help to provide goods, services or facilities to people with disabilities
Refers to rooms or spaces used to provide a service, such as a stadium or banquet hall. It does not refer to the physical structure of a building.opens in a new window
A person who accompanies a person with a disability to help with communication, mobility, personal care, medical needs, or with access to goods, services or facilities.