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You have now completed the Customer Service Standard module.

Module Topics

You have learned about:

  • the purpose of the Accessibility for Ontarians with Disabilities Act, 2005
  • the requirements of the Customer Service Standard
  • tips on interacting with people with various types of disabilities
  • tips on interacting with people who use an assistive device or require the assistance of a service animal or support person
  • what to do if a customer with a disability is having difficulty accessing your organization’s goods, services or facilities

If there are any areas that you need to repeat, take the time now to review and ask yourself:

  • What have I learned about serving customers with disabilities?
  • What will I do differently from now on?

If you are required to provide confirmation of your training covered in this module, a sample completion certificate which you can sign and date is provided on the opens in a new window website.

AccessForward cannot certify completion. It is the responsibility of the individual to certify that they have completed the module content.